April 2024 FedEx Newsletter

If you missed our latest announcement, we have secured new FedEx Freight (pallet) rates which are now available to the membership. Our new offering boasts 89% discount for LTL Domestic Priority and LTL Domestic Economy, plus several surcharge discounts adding extra value to these exceptional rates. Since FedEx Freight is a separate division of FedEx, members will need to contact me, Chris Johnson directly to be linked, but the process is simple. So, if highly discounted Door to Door pallet rates interest you, we can help. 

The 2024 CalFlowers FedEx Program Summary and Rates are now up on our website. Please visit cafgs.org for more information.

A few other reminders:

• For those wanting to know who your FedEx representative is, or if you want to be contacted by FedEx, please email me your FedEx account number and I will respond with information on your FedEx contact. It’s always a good practice to establish a relationship with your FedEx representative. They can be an asset when needed.
• You can have your shipments held at your nearby FedEx Office instead being delivered to your door. Having shipments held at your local FedEx office can help with temperature management since your boxes will be stored in a temperature-controlled office rather riding in a truck all morning. It’s also true that you can drop off your shipments at your local FedEx office. This can be an advantage for some parts of the country when having your packages standing by in a FedEx office is preferable to being on a truck for hours.
• As we know, keeping an eye on the weather, nationally as well as locally is important, and a great way of doing that is by routinely checking the “Service Alerts” section of the FedEx website each morning for the latest updates. Here you will find the most current alerts and service disruption alerts updated each day.
• Find the latest news from FedEx here. 

For those members looking for good general information on Surcharges and Claims, the following information can be helpful.

This first resource offers information regarding surcharges and fees. Keep in mind that the CalFlowers program offers members MANY surcharge and fee reductions that are significantly lower than these standard surcharges, however it’s still a good reference point and has some clear definitions on what each fee/surcharge is. If you would like a summary of your program surcharge / fee discounts and waivers, please check our website or email Chris Johnson for a copy.

The second resource is very helpful when you need to file a claim for damaged or lost product. Keep in mind, a product claim is different from our Money Back Guarantee, which applies to shipping charges and is handled differently. Product claims are more involved and can be confusing, but this resource helps navigate the process. 

 To all our new members who are just starting with FedEx shipping, they have a helpful “Customer Training” service that is available upon request. This service offers shippers direct one-on-one assistance from FedEx covering many of the questions new shippers may have. If you are interested in signing up, please contact Chris Johnson. FedEx also has some excellent information for new shippers on their website. Visit: https://www.fedex.com/en-us/get-started.html for a good summary of what FedEx offers.

For members needing FedEx Tech Support, this phone number takes your right into the department (877) 339-2774. They can help with many tech-related issues including guidance regarding the online shipping platforms.

We would also like to remind members to stay current with their FedEx Express shipping invoices. FedEx payment terms are 15 days. All members shipping on FedEx Express are expected to stay within the FedEx payment terms. Failure to stay current with FedEx risks your account being delinked from the program. For more information on this issue, please contact Chris Johnson, Director of Transportation.

To obtain your invoice details and payment options, please contact FedEx Customer Service directly.